Last updated: 17 October 2026
At a glance
- What we collect: the details we need to take and deliver your order, answer your messages and run this website.
- Payments: handled by the payment provider shown at checkout. We do not store your full card details.
- Cookies: we only use cookies that are necessary for the store to work. We do not use advertising or analytics cookies.
- Your rights: you can ask to see, correct or delete your personal data by emailing us.
1. Who we are
This website, kitchvero.com, is operated by Kitchvero of 3B Cape St, Withington, Manchester M20 3WA, United Kingdom. For the purposes of UK data protection law, Kitchvero is the “controller” of the personal information described in this policy. You can contact us at support@kitchvero.com or on +44 161 445 2832.
2. Information we collect
Information you give us
- Order and account details: name, billing and delivery address, email address, phone number, the products you order, and your account login details (your password is stored in a protected form).
- Messages: anything you send us using the contact form, by email or by phone, including order numbers and photographs you choose to send.
- Payment information: entered on the checkout and processed by our payment provider. We do not see or store your full card number.
Information collected automatically
- Technical information such as your IP address, browser type and device, which our website host and security tools record to keep the site working and secure.
- Cookies that are needed for the store to function (see section 6).
3. How and why we use your information
| What we do | Why we are allowed to (lawful basis) |
|---|---|
| Process, deliver and support your orders, and handle returns and refunds | To perform our contract with you |
| Create and manage your account | To perform our contract with you |
| Reply to your enquiries and provide customer support | Our legitimate interests in helping customers (or steps you ask us to take before a contract) |
| Keep accounting, tax and other legally required records | To comply with a legal obligation |
| Prevent fraud and keep the website secure | Our legitimate interests in protecting our business and customers |
We do not make decisions about you using automated decision-making or profiling that has legal or similarly significant effects. We do not send marketing emails. If we introduce them in future, we will ask for your consent first.
4. Who we share your information with
We only share personal information where needed to run the store, and only with organisations that act for us or are legally entitled to it:
- Delivery carriers who deliver your order (they receive your name, address and contact details).
- Payment provider(s) that process your payment, as shown at checkout.
- Our website hosting provider (Hostinger) and email services that keep the website and our emails running.
- Professional advisers, regulators and authorities where the law requires or allows it.
We do not sell your personal information. Some of our service providers may process information outside the UK; where they do, we expect them to use appropriate safeguards required by UK data protection law.
5. How long we keep your information
- Order and accounting records: for as long as tax and accounting law requires (currently up to 6 years) and to deal with any legal claims.
- Account details: until you ask us to close your account.
- Customer service messages: for as long as needed to deal with your enquiry and any follow-up.
6. Cookies and similar technologies
We use only the cookies and similar technologies that are strictly necessary for the store to work, for example to keep items in your basket, to keep you signed in and to keep the site secure. These do not need your consent. We do not use advertising, tracking or analytics cookies. If that changes, we will ask for your consent before setting any non-essential cookie and will update this policy. See our Cookie Policy for details.
7. Security
We take reasonable steps to protect personal information against loss, misuse and unauthorised access, including encrypted connections (HTTPS) on this website. No online service can be completely secure, so please choose a strong password and keep it private.
8. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information in certain circumstances;
- ask us to restrict how we use your information in certain circumstances;
- object to processing based on our legitimate interests;
- ask for your information in a portable format, where the right applies; and
- withdraw your consent at any time where we rely on it.
To use any of these rights, email support@kitchvero.com. We may need to check your identity first and will reply within one month. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the “last updated” date at the top.
10. Contact us
Kitchvero, 3B Cape St, Withington, Manchester M20 3WA, United Kingdom
Email: support@kitchvero.com
Phone: +44 161 445 2832