Shipping & Delivery Policy

Last updated: 17 October 2026

1. Processing time and delivery time are different

We deal with every order in two stages, and it helps to keep them separate:

• Processing (1–3 business days). After your order is placed and payment is confirmed, we check the order and prepare it for dispatch.
• Delivery (5–8 business days). Once your order has been dispatched, the carrier normally delivers it within 5–8 business days.

Added together, most orders therefore arrive roughly 6–11 business days after the order is placed. These are estimates, not guaranteed delivery dates.

“Business days” means Monday to Friday, excluding public holidays in the United Kingdom.

2. Where we deliver

We deliver to addresses in the United Kingdom. If we are unable to deliver to your address, we will contact you before dispatch.

3. Delivery charges

Any delivery charge that applies to your order is shown at checkout before you confirm payment. There are no additional delivery fees added after you have paid.

4. Dispatch and tracking

When your order is dispatched we will email you to let you know. Where the carrier provides a tracking reference, we will include it so that you can follow your delivery. You can also check the status of an order on our Track your order page.

5. Delivery delays

We work hard to meet our estimates, but delivery can be affected by circumstances outside our reasonable control, such as:

• carrier delays or disruption;
• public holidays;
• severe weather;
• product availability; and
• other logistical issues.

If we expect your order to be significantly delayed, we will contact you. If you are unhappy with a delay, please contact us and we will explain your options.

6. Large and heavy appliances

Many of our products are large or heavy. Before you order, please check the product dimensions against your space and make sure the delivery route (doors, hallways and stairs) is clear. Someone should be available to receive the delivery. If you think you may have difficulty receiving a delivery, please contact us before you order.

7. Address accuracy

Please check that the delivery address you enter at checkout is complete and correct. If you need to correct an address after ordering, contact us as soon as possible. If we cannot change it before dispatch, we may not be able to redirect the parcel once it is with the carrier.

8. Damaged or incorrect deliveries

Please check your delivery when it arrives. If an item is damaged, faulty, incorrect or has parts missing, contact us as soon as possible with your order number and, if you can, photographs of the item and its packaging. We will tell you what to do next. See our Returns & Refunds Policy for how we handle these cases. Your statutory rights are not affected.

9. Missing deliveries

If your order has not arrived within the estimated delivery time, please contact us with your order number. We will investigate with the carrier and keep you updated.

10. Risk and ownership

The goods are at your risk once they have been delivered to you (or to someone you have nominated to receive them). You own the goods once we have received full payment.

11. Contact us

Kitchvero, 3B Cape St, Withington, Manchester M20 3WA, United Kingdom
Email: support@kitchvero.com
Phone: +44 161 445 2832