Browse the shop, open a product and choose Add to basket. When you are ready, open your basket and follow the checkout steps. You can check out as a guest or create an account. You will receive an email confirmation once your order has been placed.

We process orders in 1–3 business days. This is the time we need to check your order, prepare it and hand it to the carrier. You will receive an email when it has been dispatched.

Once your order has been dispatched, delivery normally takes 5–8 business days. Added together, most orders arrive roughly 6–11 business days after the order is placed. These are estimates rather than guaranteed dates, and delivery can be affected by carrier delays, public holidays or severe weather. See our Shipping & Delivery Policy.

We deliver to addresses in the United Kingdom.

Any delivery charge is shown at checkout before you pay. There are no extra delivery fees added after payment.

Use our Track your order page. You will need your order number, which is in your confirmation email, and the email address you used at checkout.

Please contact us as soon as possible with your order number. If we cannot change the address before dispatch, we may not be able to redirect the parcel once it is with the carrier. Your right to cancel is explained on our Returns & Refunds page.

If your order has not arrived within the estimated delivery time, please contact us with your order number. We will investigate with the carrier and keep you updated.

Check the product dimensions against your space and make sure the delivery route (doors, hallways and stairs) is clear. Someone should be available to receive the delivery. If you think you may have difficulty receiving it, please contact us before you order.

It is our own policy: you can ask to return an eligible item within 30 days of delivery. The item should be unused, undamaged and in its original packaging with all accessories and manuals. Contact us first so we can give you return instructions. Your statutory rights are not affected. See Returns & Refunds.

1. Contact us with your name, order number, the item and the reason. 2. Wait for our return instructions before sending anything. 3. Pack the item securely, ideally in its original packaging, with all accessories. 4. Keep your proof of postage or collection.

UK consumers who buy online generally have the right to cancel an order within 14 days of receiving the goods, and to return faulty goods under the Consumer Rights Act 2015. Full details are on our Returns & Refunds page.

Contact us as soon as possible with your order number and, if you can, photos of the item and its packaging. We will arrange a replacement, repair or refund as appropriate. Your statutory rights are not affected.

If you are returning an item because you changed your mind, you pay the cost of returning it. If an item is faulty, damaged, incorrect or not as described, we pay the reasonable cost of returning it.

We normally process eligible refunds within 10 days of receiving the returned item. Where the law requires a shorter deadline, we meet it. Refunds go back to the payment method you used, and your bank or card provider may need extra time to show it.

Please contact us. We can usually only exchange an item by refunding the original order and taking a new order for the replacement.

On each product page, under Description. Specifications such as capacity, spin speed and power are shown where available, based on the product information for each model. If you need to confirm a detail before buying, please ask us.

Check the dimensions and capacity on the product page against your space before you order, and allow for ventilation and connections. If a measurement you need is not shown, contact us and we will try to confirm it.

Warranty terms are set by the manufacturer and vary by brand and model. See our Warranty and Product Support page for how to find them and how to get help.

First check the instruction manual and the manufacturer’s troubleshooting guidance. If the problem continues, contact us with your order number, the product name and model, and a short description (a photo or video helps). We will tell you the next steps.

No. You can check out as a guest. An account lets you see your orders and save your details for next time.

Card details are entered into our payment provider’s secure form. Kitchvero does not receive or store your full card number.

We use your details to process orders and reply to your questions. Our Privacy Policy explains this in full, and our Cookie Policy lists the cookies we use.

Kitchvero is an online retailer of kitchen and laundry appliances based in Manchester, England. Read more on our About page.

Email support@kitchvero.com, call +44 161 445 2832, use the contact form, or write to Kitchvero, 3B Cape St, Withington, Manchester M20 3WA, United Kingdom. This is our business address, not a returns address, so please contact us before sending anything back.